Shipping policy

Last updated: October 27, 2026

Souvenir Safari, a brand of Advisors Group International Inc. Orders placed at https://shop.thesouvenirsafari.com ship from Montgomery, Texas, or directly from our fulfillment partners.

Items in one order may be produced and shipped from different locations, so they may arrive in separate packages.

Processing time

We generally process most orders within 24–48 hours, excluding weekends. Custom orders go into production after you approve your sample artwork or mockup and, for most website orders, after payment is received.

Where we ship

We ship within the United States and internationally. Where an item can ship, and what it costs, depends on the item and the destination. Available options are shown at checkout.

Shipping rates

Shipping charges are calculated at checkout, before you pay, from the carrier options available from our location (or our fulfillment partner's location) to your address. They depend on the items in your order, their weight and where the order is going.

International orders on eligible items: rates are calculated at checkout by USPS (First-Class Package International, Priority Mail International, Priority Mail Express International) or DHL Express Worldwide. Most international orders are fulfilled through our fulfillment partners, which helps reduce or avoid customs delays.

Delivery times

Delivery estimates shown at checkout depend on the item and the shipping option you choose. Typical estimates for items made to order by our print-on-demand fulfillment partners (such as mugs and phone cases):

  • United States, Standard: 2–5 business days (some items 5–10 business days)
  • United States, Economy: 4–8 business days
  • Canada and the rest of the world: typically 10–30 business days (some items 5–15 business days)

Customs, duties and taxes

Import duties, taxes and customs fees on international orders are paid by the customer. They are set by the destination country and are not included in our product prices or shipping charges.

Carriers and tracking

Shipping options at checkout are based on the carriers and services available from our location to your address. We ship with USPS Ground Advantage by default, and you can choose an upgraded service at checkout if one is offered for your order. For items we ship from our Montgomery, Texas location, checkout may also offer UPS, FedEx or other carriers available through Shopify, and DHL when you select it. Our fulfillment partners choose the carriers for the items they ship. Delivery times depend on the carrier and service.

Every package we send includes tracking.

Lost, late or damaged packages

We follow tracking on every package and act as soon as it shows a problem. If your package arrives damaged, or tracking stops moving, contact us at support@thesouvenirsafari.com or call or text (936) 297-6443. We decide the outcome for lost, late or damaged packages case by case.

For damaged, defective or wrong items, see our Refund Policy: https://shop.thesouvenirsafari.com/policies/refund-policy

Questions

Email support@thesouvenirsafari.com, call or text (936) 297-6443, or use the contact form at https://thesouvenirsafari.com/contact.